A workshop for customer success leaders who are building, managing, and scaling their teams
Wednesday, February 24 and Thursday, February 25, 2016
303 Congress Street, 6th floor
Boston, MA 02210
OpenView’s second annual Customer Success Forum, focused on measuring, scaling, and optimizing your team. This year’s forum was relevant for anyone who leads and manages a function of the business that works on supporting, up-selling, or retaining your current customer base. The workshop brought together OpenView’s customer success leaders with industry experts for a dynamic two days of sharing and learning through presentations and group discussion.
We covered best practices on:
- Tracking and Measuring KPIs and Benchmarks for Customer Success Programs
- Building Cross Functional Alignment with Sales, Marketing, and Product
- Establishing the Customer Journey
- Developing Value-Driven Messaging
- Hiring and Retaining Top Talent
- And of course, peer-to-peer conversations on what is working (and not working) across teams